The American Hearth Brand is the builder brand from Empire Comfort Systems based in Belleville, IL. Builder brands are brands that are designed specifically with the builders of new homes in mind. Consequently, American Hearth products are designed to be flexible in order for builders to use them. They are also designed to work with other certified parts and fireplace products that builders might use as well.
Empire Comfort owns other brands in addition to American Hearth. These brands include: Mantis (gas fireplaces), Empire Heating Systems (space heaters, White Mountain Hearth (firepalce products), and Superb (chimeneas), and Broilmaster (gas grills). American Hearth markets gas fuel fireplaces and stoves and focuses on the builder segment.
American Hearth has a relatively simple product line. The company makes both direct vent and vent free gas fireplace. The brand also includes two models of cast iron gas stoves that are compact and provide good heating. In addition, the company makes gas logs and three dimensional gas logs along with mantles and several other fireplace accessories. American Hearth also markets compact and classic fireboxes.
American Hearth relies on the Empire Comfort Systems dealer network which seems to have good coverage in the United States. This is because Empire also sells a lot of other types of products and has expanded its dealer network to market these products accordingly. Like most companies, these dealers perform the installation and would do any required maintenance work as well.
The company offers two types of warranties on its products. The vent free line carries a 5 year limited warranty for parts along with a 5 year limited warranty for labor and service from the dealer. For the vented products, the warranty is a 3 year limited warranty for parts. This means that if a part breaks of fails within that time, the company will repair or replace the defective part. For vented products, the warranty does not extend to labor or service provided through dealers. This warranty does not match up to the limited lifetime warranty that some of the other manufacturers offer.
American Hearth: Web site has product info on gas fireplaces and stoves. Also contains product manuals and some dealer information. Contact: Empire Comfort Systems Inc., 918 Freeburg Avenue, Belleville, IL 62222 Tel: 618-233-7420
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