Excalibur, along with Regency and Hampton, is a brand of Fireplace Products International. The company is headquartered in Vancouver Canada and has over 500 employees. Fireplace Product International products are distributed in the United States, Canada, Mexico, Australia, New Zealand and in some locations in both Europe and Asia
The Excalibur brand is designed to be the company's luxury brand and produces more stylized fireplaces. The brand's direct vent fireplaces have 24 carat gold accents, are designed for "discerning homeowners," and are made to be the focal point of a room or home. The company aspires to provide luxury and quality with the Excalibur brand.
The Excalibur product line is composed of gas fireplaces, fireplace inserts, and wood fireplaces products. The company lets its customers customize certain elements of the fireplace design to ensure that the design matches decor of the room or home. In terms of design, the Excalibur fireplaces have an arched shape. there are two sizes of both fireplaces and fireplace inserts - these are called large and medium. These help to make sure the fireplace will fit in the opening.
Since Excalibur is a newer brand, many of the dealers that are part of Fireplace Products International's dealer network may not carry the luxury brand. However, they may be able to support it and perform and installation or warranty service work. The size of the company and its longevity gives it good dealer coverage overall.
The warranties offered on the Excalibur brand are similar to those offered on the Regency brand, the company's flagship brand. This includes a limited lifetime warranty that covers some of the important parts of the fireplace. For gas products this warranty include the combustion chamber, heat exchanger, burner tubes, the glass, logs, embers and the gold plating. For wood fireplaces, the warranty covers the following components: the firebox, ceramic baffle, glass, convector airmate, castings, ashdrawer, and all gold plating. A person who has purchased a product needs to register the product to receive the warranty.
Excalibur: Web contains company overview, contact information, design help, and product specifications. Contact: Fireplace Product International, Ltd. 6988 Venture St., DELTA, British Columbia, V4G 1H4 Tel: 877-362-5863