What if I'm not sure which product is best for me or my application? What is a seamed edge? How do I know if I need edgework? What if my piece is not a square or rectangle and needs to be cut to a pattern? Is Neoceram or Pyroceram available in any other tints? What if I'm interested in a type of glass I don't see listed? Do you sell any installation materials? Do you have anyone who can come to my house to install the glass I ordered? What is your cutting tolerance? What are your quality standards? Can you drill holes or notches in the glass? Can you do pieces larger than 38" x 36"?
What if I prefer to place an order over the phone? Can I cancel my order? / Can I change my order? What do I do if I didn't receive my order confirmation or shipping confirmation emails?
What payment methods do you accept? Will there be sales tax on my order? Can I pay with a check or money order online? Do you ship C.O.D.?
Once I place my order, when will it ship? Will my order ship the same day? How do you pack glass so that it doesn't break during shipping? What is an acceptable shipping address? Do you ship to P.O. Boxes? Do you ship to APO/AP addresses? What about shipping to Hawaii/Alaska? Will you ship to my customer/my friend/my parents/my neighbor? How do I track my shipment?
What is your return policy? Is there a warranty on my glass?
Do you ship to Canada? Internationally?
