Store policies, broken in shipment, wood stove glass, pyroceramic glass
Woodstove-fireplaceglass.com guarantees your glass to arrive unbroken and to the precise specifications of your order. Because each piece of glass from Woodstove-fireplaceglass.com is uniquely made to order, we CAN NOT accept returns unless the glass is broken or incorrectly manufactured. Once the customer receives the order it is that customers sole responsibility to care for the glass. If your Glass is not made to your specifications you must notify Woodstove-fireplaceglass.com within 72 hours. After 72 hours Woodstove-fireplaceglass.com will not be held responsible for errors in manufacturing.
If you receive your order and it is damaged or not to your specifications You must notify our Customer service department with in 72 hours. By calling us 217-242-2524 or by emailing us.(info@Woodstove-fireplaceglass.com Because every piece of glass ordered is unique and specific to your requirements Woodstove-fireplaceglass.com cannot accept returns.