The Montigo brand was created in the early 1980's by a company called Fireplaces Unlimited, a distributor of fireplaces. This company changed its name to Montigo and then split into Montigo (fireplace manufacturing) and Canadian Heating Products (fireplace distribution). Montigo markets a full range of gas fireplaces, wood fireplaces, stoves, and accessories.
The company began in 1976, and markets fireplaces under several brand names that include Montigo, Del Ray, and classic Flame. The company has distribution centers in several locations in the US and Canada. The company's main office is located in British Columbia, Canada.
In terms of product line, Montigo offers some unique items. Most of the company's fireplace product line is composed of gas fireplaces. These gas fireplaces are mostly direct vent. In addition, the company also makes custom power vented gas fireplaces that are designed for hotels or business lobbies and are built based on customer's requirements. Montigo also has a line of outdoor gas fireplaces and also carries multi-sided gas fireplaces along with fireplace inserts. As far as stoves, Montigo has a line of contemporary, free-standing gas stoves. The company also recently came out with a line of electric fireplaces as well.
In terms of service and support, Montigo's distribution centers within the US do help the company provide support and service. In addition, the company has authorized dealers in most states, but does not have a comprehensive US dealer network. If a customer has a problem, they are instructed to contact their local Montigo representative for product assistance.
The warranties that Montigo offers vary depending on the price. For many gas models different parts have a different warranty length. For example for some gas products, there is a 10 year limited warranty on the rebox, a 5 year limited warranty on the burner. The valve, the pilot burner assembly, and the fan motor carry a 1 year limited warranty. This warranty is not bad, but it not quite as good as some of the other fireplace manufacturers. Generally these warranties cover the replacement parts.
Montigo: Web site has product line information, history, accessories, and dealer information. Contact: Canadian Heating Products (Montigo), 27342 Gloucester Way, Langley, BC., Canada, V4W 4A1 Tel: 1-800-378-3115