Woodstove-fireplaceGlass.com uses UPS and FedEx for all under 70 pounds. Larger orders will ship using one of our partner shipping companies. Our shipping department is capable of shipping to almost any location domestically or in Canada. We cannot ship to PO boxes.
If your only address is to a P.O. Box contact us so we can check into shipping using the U.S. post office.
Most orders for tempered glass placed Monday - Friday and take about a week to process. In the event you have an urgent order please make sure to contact us to ensure we rush your order.
Orders for Ceramic Fireplace glass will ship within 1 – 2 business days. In the event you have an urgent order please make sure to contact us to ensure we rush your order.
Our delivery times are not guaranteed. We use extreme caution when packaging Glass. When necessary we use Styrofoam to wrap the glass first than apply an outer layer of cardboard.
We do provide drop shipping. In the comment box on the order form, include the address that you would like to have your glass shipped to.
On large orders for glass we may use plywood crates to package glass. If you are in the West Central Illinois area you may choose the option to Will Call your order. If you choose this option we will contact you once your order is ready for pick up. Please make sure to have a vehicle large enough to carry your glass in a safe manner.
All orders shipped from Woodstove-fireplaceGlass.com are for Curb Side delivery only. We have MANY partner shipping companies.
Q: How Will My Replacement Fireplace Glass Be Shipped?
We use shipping boxes designed especially for our fireplace and wood stove replacement glass and ship the package using traditional couriers and parcel services. We ship this kind of glass every day to across the US and Canada. We guarantee that your glass will be delivered to you in good order.
Note: the vast majority of our shipments arrive in pristine shape, but sometimes the courier has a bad day. If the shipping package appears damaged or broken when it's delivered to you, just refuse to accept the package from the courier and let us know right away! Do not accept or open a damaged package. This automatically sets up the insurance claim process which we will handle and we will send you a new piece right away. We are not responsible, however, if you order the wrong size or damage the glass during installation.
Q: What can I do if my shipment does arrive at the expected time.
If you order your glass with Next-day, two-day or three-day shipping, we do expedite your order as quickly as possible. These orders receive priority due to the extra expense involved.
Ups, Fed-ex and USPO policies are in effect with these orders and Woodstove-fireplaceglass.com is not responsible for the delivery times dates, and/or delays of these orders.
Most all of our orders go out UPS, some smaller items USPO is used do to the faster shipping times. Fed-ex is used on most all times 3sq foot and larger.
If you have a preferred shipper-let us know and we will do our best to use that shipper.
Our policy is if your order is ordered before 2pm central time it should go out the same business day. After 2pm the next business day. Exceptions to this are all Tempered glass orders - (the process for making this glass takes 7-10 days to produce), larger orders 10 pieces or more, and large pieces of glass (glass over 3sq foot in size may need a shipping box built.)
WoodStove-FireplaceGlass.com is located at 600 Jersey St, Quincy IL. 62301 · Contact us at email@example.com or by calling (217)242-2524 · Specializing in custom pieces of PyroCeram® Ceramic Glass. Copyright ©2019 Woodstove-fireplaceglass.com. All rights reserved