Terms and Conditions

Please read these Terms and Conditions carefully. BY USING WOODSTOVE-FIREPLACEGLASS.COM AND PRODUCTS, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SITE OR PURCHASE PRODUCTS.

Product

  1. Warranty Woodstove-fireplaceglass.com guarantees your glass to arrive unbroken and to the precise specifications of your order. Because each piece of glass from Woodstove-fireplaceglass.com is uniquely made to order, we only accept returns if it falls within our returns policy (see below). Once the customer receives the order it is that customer's sole responsibility to care for the glass. If your glass is not made to your specifications you must notify Woodstove-fireplaceglass.com within 30 days of the order date. After 30 days Woodstove-fireplaceglass.com will not be held responsible for any errors made.
  2. Returns Items can be returned within 30 days of the original order date by using our Online Returns Center. Returns submitted for approval will be reviewed and approved based on meeting our return requirements.

    Requests will not be approved if...

    -the glass cracked during installation (glass installation instructions)

    -the glass cracked after installation

    -the return date is later than 30 days of the original order

    -the glass was custom sized


    If you have questions about your order or you feel we have made an error, please contact us at 217-223-0999 or email us at support@woodstove-fireplaceglass.com.

Domestic Shipping

  1. Free Shipping Free ground shipping will be added at checkout for orders totaling $50 or more in the United States. Orders will ship in 1-3 business days and will be shipped via USPS Priority, FedEx Ground, or UPS Ground unless specifically requested (Alaska & Hawaii will ship USPS Flat Rate). Expedited shipping (i.e. 3-Day Select, 2-Day Air, Next-Day Air) is not included as a free option and will be an additional cost. Additional shipping options can be estimated in the shopping cart page. Woodstove-FireplaceGlass reserves the right to make changes to our free shipping policy.

International Shipping

  1. Canada is the only country outside of the U.S. that Woodstove-FireplaceGlass ships to. Rates on different shipping services can be selected at the checkout. Depending on the location and shipping service there may be other fees included in shipping costs such as duties and taxes. Orders will ship in 1-3 business days and shipping time is dependant on the service selected. Estimated shipping time is not guaranteed and Woodstove-FireplaceGlass will not be held responsible for carrier delays.

Price Match

  1. Woodstove-FireplaceGlass will match any price from a verified website/store. The price must include the product and shipping. Woodstove-fireplaceglass reserves the right to deny any price match.

PYRO+ Glass Upgrade

Our PYRO+ Glass is guaranteed to ship out the same business day (orders placed before 2 pm CST) and is a high-quality, waterjet cut and seamed Pyroceram® glass. PYRO+ Glass includes a 3-year unlimited warranty. This warranty covers a one-time replacement for any breakage that may happen to your glass including:

-Incorrect installation

-Accidental breakage

-General wear and tear on the glass