***TAKES 7-10 BUSINESS DAYS TEMPERED GLASS TO BE PROCESSED***
*** Tempered glass Cannot be re-cut. For this reason, all tempered glass orders are Final***
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Enter in your dimensions and we'll have a custom piece of tempered glass made for you. If you have a pattern or have specific requirements, upload/enter that information above.
Our tempered glass takes 7-14 business days to have made. If you have questions give us a call at 217-223-0999
Because of the nature of this glass, and the way it is made, all sales are final. Because all orders are custom cut, there can be no refunds once the glass is cut. It can take up to 14 days because the glass is cut and then "cooked" in a high temperature oven, and then rapidly cooled. For cost reasons this type of product is done in batches
*Once Tempered - The glass can not be re-cut. For this reason, all tempered glass orders are non-refundable*.
*** Tempered Glass should Never -Ever be used in an air tight wood stove! ***
- Warranty Woodstove-fireplaceglass.com guarantees your glass to arrive unbroken and to the precise specifications of your order. Because each piece of glass from Woodstove-fireplaceglass.com is uniquely made to order, we only accept returns if it falls within our returns policy (see below). Once the customer receives the order it is that customers sole responsibility to care for the glass. If your glass is not made to your specifications you must notify Woodstove-fireplaceglass.com within 30 days of order date. After 30 days Woodstove-fireplaceglass.com will not be held responsible for any errors made.
Returns Items can be returned within 30 days of orginal order date by using our Online Returns Center. Returns submitted for approval will be reviewed and approved based on meeting our return requirements.
Requests will not be approved if...
-the glass cracked during installation (glass installation instructions)
-the glass cracked after installation
-the return date is later than 30 days of the original order
-the glass was custom sized
If you have questions about your order or you feel we have made an error, please contact us at 217-223-0999 or email us at firstname.lastname@example.org.